Terms of service

Terms & Promotion Details


Pre-Order Terms & Conditions 

 

The Class of 00K by AlwaysWonder

Product:
- (Pre-order) Homeroom Oversized Tee
- (Pre-order) 00K Lucky Charm
- (Pre-order) 00K Fortune Charm

Pre-order items are expected to be delivered from within July 2026 onwards.


The Goldie Wonderland - (Pre-order) Goldie's little portable home
Pre-order items are expected to be delivered from within June 20, 2026 onwards.


The Goldie Wonderland - (Pre-order) Wonderland hoodie | Dark Charcoal
Pre-order items are expected to be delivered from within July 13, 2026 onwards.


The Goldie Wonderland  Pre-order LOT 2 

Product:
- (Pre-order) Goldie's little portable home LOT 2
- (Pre-order) Active day outfit | Choco Toffee
- (Pre-order) Creator Day outfit | Latte cream
- (Pre-order) Elegant chic day outfit | Clear sky with Mocha
- (Pre-order) Little barista outfit | Blueberry Cream
- (Pre-order) Goldie Buddy GripTok | Coconut sugar
- (Pre-order) Goldie Pop GripTok | Choco Toffee

Pre-order items are expected to be delivered from within August 15, 2026 onwards.

 

1. Delivery timelines may vary depending on production and logistics processes.
2. Once an order has been placed and payment is completed, orders cannot be cancelled, modified, or refunded.
3. Items are available in limited quantities and will be fulfilled on a first-come, first-served basis.
4. AlwaysWonder reserves the right to amend these terms and conditions without prior notice.

 

Promotion

1. สินค้าและออเดอร์ที่ร่วมโปรโมชั่น ไม่สามารถเปลี่ยน หรือ คืนสินค้าได้ ทุกกรณี (Items and orders in promotion period cannot be exchanged or returned under any circumstances).

2. ของสมนาคุณ: ไม่สามารถเปลี่ยนเป็นเงินสดได้ (Gifts : cannot be exchanged for cash.)

3. สินค้าทั้งหมดที่ร่วมโปรโมชั่นมีจำนวนจำกัด (All the products that included in the promotion are limited).


Order Confirmation

Before completing your payment, please carefully review and confirm the following details

  1. Product Information: Model, color, and size
  2. Customer Information: Full name, phone number, and complete shipping address

Please ensure that all information is accurate. Once the order is confirmed and payment is completed, changes to the order details cannot be made. Accurate information helps ensure timely and successful delivery.


Product Exchange Policy

Please note that the brand maintains a No-refund policy under all circumstances. Customers may request an exchange within the specified timeframe and in accordance with the conditions outlined below. Exchanges will be made for the same product model whenever available. In the condition that the item is out of stock, a replacement product of equal value will be offered. Our customer service team will contact you for confirmation prior to processing the exchange.

  1. Requests must be submitted within 15 days of receipt, as verified by the official shipping record.
  2. Exchanges are permitted only for defective or damaged products resulting from the manufacturing process. We are unable to accept exchanges for damages arising from customer misuse, handling, or improper storage.
  3. Customers are required to provide photo or video evidence taken before and during unboxing to support the claim.
  4. Products must be returned in original condition: unused, unwashed, and with all tags, labels, and original packaging intact.
  5. If the product requested for exchange is in stock, the brand will provide the same model. If it is unavailable, an item of equal value will be offered. Exchanges for items from the new collection are not permitted. Our team will always seek customer confirmation before finalizing the exchange.
  6. Return shipping costs are the responsibility of the customer, except in cases where the error is attributable to the brand.


Important Notice

Failure to meet the conditions above, or failure to provide the required proof of evidence, will result in the rejection of the exchange request.


Shipping Details 

  1. Domestic Shipping: Orders within Thailand will be processed and delivered within 5-7 business days.
  2. International Shipping: Orders will be processed and shipped within up to 30 business days, depending on location and order confirmation.
  3. Shipping fees are not included in the product price.
  4. Charges may vary depending on weight and delivery distance.
  5. For international shipments, customers are responsible for any applicable import duties and taxes.

Note: Orders containing pre-order items will be shipped once all items are ready.

Once the shipping status has been updated to “Delivered”, the store cannot be held liable for lost packages or any issues that occur thereafter.